At Empire Seeds Bank we place a high value on the privacy of our customers. Our commitment is to ensure that we provide a secure online environment and ensure the safeguarding of personal information. To this end, we rigorously adhere to applicable laws and regulations in order to develop a Privacy Policy that aims to provide our customers with a clear understanding of how we collect data, the security measures we implement, information retention schedules, and how we manage contact information.
IDENTITY OF THE PERSON RESPONSIBLE FOR YOUR PERSONAL DATA
The data controller responsible for the collection of your personal data: Dapem Choice, S.L.
VAT NUMBER : B-56440225
Address: C/Francesc Layret 114, Bajos. 08911 Badalona (Barcelona).
YOUR PERSONAL INFORMATION
In order to provide you with Empire Seeds Bank products and information, we may collect your personally identifiable information such as: first name, last name, address, cell phone number or email address.
When making a purchase, billing information and personal payment methods are requested in order to complete and finalize the purchase transaction successfully.
Any information we collect about you is because you have volunteered it to us.
INFORMATION GATHERING AND CUSTOMER SERVICE GOAL
We use your payment information, shipping and billing information to communicate with you, to examine and inform you about your orders, to avoid fraud and above all to offer you a good service.
In order to improve the quality of customer service, our team has access to the account data, which allows us to offer a highly efficient service and address any inconvenience that may arise in an agile manner.
DISCLOSURE OF DATA
Empire Seeds Bank may disclose your personal information if we are required to do so by law. In addition, we have the right to do so if a customer violates our Terms of Service.
WE KEEP YOUR DATA
We store customer data and our goal is to keep customer data for as short a time as possible, so we will not store data for longer than the time indicated in this Policy.
ELECTRONIC NEWS BULLETIN OR NEWSLETTER
We offer you a regular newsletter that provides information about newly arrived products and other news of interest. Our e-newsletter is only sent if you have given your explicit approval. To subscribe to our newsletter, we ask for your first and last name and e-mail address.
UNDER 18 YEARS OF AGE
Empire Seeds Bank is not a site intended for children under the age of 18. If you are under this age, you must ask your legal guardian for permission to use this website.
APPROVAL AND CONSENT
We will ask for your consent for any information you provide to us, as this confirms that you agree to provide us with your personal data necessary to complete any transaction, such as the management of an order or its return, such as the management of the shipment.
Your personal data will not be used outside of these reasons.
You have the right to withdraw your consent voluntarily, by contacting our team through the "contact".
DATA AND LIABILITY
Dapem Choice S.L. is responsible for your data.
The information provided by the customer is completely private, it will not be shared with anyone. Empire Seeds Bank wants to offer you security and privacy conditions. Your information will be kept completely confidential.
Seeds are for exclusive use for collecting purposesas they are souvenirs. None of these seeds contains more than one 0.2% of THC. Not allowed to sell to minors. Each person is responsible for the use of the seed, therefore, we recommend review legislation of your country before purchasing from Empire Seeds Bank. If it seems to us that a customer is going to germinate, plant o harvest our products in a country where this is illegalwe have the right to refuse the sale.
All the information contained in Empire Seeds Bank is with the following information educational purposes. The information contained on this site is in no way intended to promote, excuse o support illegal use of our products.
While we make every effort to provide up-to-date and accurate information, we cannot guarantee the accuracy of 100% of our educational resources.
We are not responsible for products lost in transit (or intercepted in transit) en route to a country where they are illegal, so please be advised that look at your current legislation before you buy.
In Spain the possession or possession of hemp seeds is not a crime according to the Vienna Convention of 1961. The cultivation of cannabis in Spain can be subject to administrative and criminal sanctions, (art.25.1 of the organic law for the protection of citizen security and art.368 of the penal code).
SECURITY MEASURES
At Empire Seeds Bank we work with external service providers to ensure the proper functioning of our website. Collaboration with these providers is essential to carry out successful transactions and to offer our services with the highest quality standards.
Each of these third-party providers has its own privacy policies and methods for managing our customers' information needed to provide their services. These services may include payment gateways and other functionalities.
It is important to note that once a customer leaves our website or is redirected to another website, they will no longer be subject to our Privacy Policy and Terms of Service. For further information or clarification, we invite our customers to contact us via the contact on our website.
If a customer provides us with credit card information, we ensure its protection by encrypting it with Secure Sockets Layer (SSL) technology.
TERMS
It is important that you review these privacy policies. Empire Seeds Bank has the discretion to make changes at any time. Alterations and clarifications will be effective immediately once we post them on our website.
CONTACT
Go to the sContact information of our website.
SHIPPING POLICIES
Once we receive your payment, we will certify the shipment of your order at 24 to 48 working hours. For this reason, we are pioneers in providing an efficient and reliable service to all our customers, due to our fast delivery and efficiency.
At Empire Seeds Bank we are proud to offer shipments of our cannabis seeds to all parts of the world. We ship to:
European Union (EU)Belgium, Croatia, Denmark, Germany, Spain, France, Ireland, Latvia, Luxembourg, Netherlands, Sweden, Bulgaria, Slovakia, Estonia, Greece, Malta, Poland, Czech Republic, Austria, Cyprus, Slovenia, Finland, Hungary, Italy, Lithuania, Portugal, Romania.
Continents and Countries:
- North America: United States, Canada, Mexico.
- South AmericaArgentina, Brazil, Chile, Colombia, Peru, among others.
- AsiaChina, Japan, India, South Korea, among others.
- AfricaSouth Africa, Nigeria, Kenya, among others.
- Oceania: Australia, New Zealand.
- Middle EastThe United Arab Emirates, Israel, among others.
Delivery Times
- European UnionOrders within the European Union will arrive within a period of 1 to 2 working days.
- Rest of the WorldOrders outside the European Union will be delivered within a period of 1 to 2 weeks.
RETURN POLICIES
You will be able to return your order within maximum of 7 days If, after receipt, the goods have arrived defective or the order does not correspond to what was ordered, Empire Seeds Bank will only accept returns of those products that have been returned. Empire Seeds Bank will only accept the return of those products unopened and/or still in their original packaging. We are responsible for the replacement of defective products as long as they are defects of the product itself or such defects are not due to misuse or mishandling by the buyer.
If we include gifts in the order, please note that you must return them. In case you do not include it, the amount will be deducted from the refund (according to its selling price).
You will be solely responsible for any reduction in the value of the product, whether due to tampering or use beyond what is necessary.
Package Loss Reshipment Policy
At Empire Seeds Bank we are committed to ensuring that your cannabis seeds reach your destination in a safe and timely manner. However, we understand that, on occasion, inconveniences may occur, such as the loss of a package, as we cannot ensure delivery to certain countries.
Procedure in Case of Package Loss
- NotificationIf your package has not arrived within the estimated time, please, notify us as soon as possible.
- ResearchWe will initiate a research with our courier service to locate the lost package.
- ResendIf it is confirmed that the package has been lost, we will perform a reshipment of your order at no additional cost to you.
No Additional Charges
- Free ForwardingYou will not have to pay any additional charge for the reshipment of your order in the event of proven loss.
- Delivery GuaranteeWe ensure that to your order, either through the initial delivery or through a free reshipment.
Your satisfaction is our priorityand we are here to ensure that to your cannabis seeds safely.
If you have any questions or need assistance with a lost order, please do not hesitate to contact us through our contact form.
Package Loss Reshipment Policy
At Empire Seeds Bank we are committed to ensuring that your cannabis seeds reach their destination in a safe and timely manner. However, we understand that sometimes inconveniences may occur, such as the loss of a package, as we cannot ensure delivery to certain countries.
Procedure in Case of Package Loss
- NotificationIf your package has not arrived within the estimated delivery time, please notify us as soon as possible via the contact form. contact.
- ResearchWe will initiate a research with our courier service to locate the lost package.
- ResendIf it is confirmed that the package has been lost, we will reship your order. at no additional cost to you.
No Additional Charges
- Free ForwardingYou will not have to pay any additional charge for the reshipment of your order in the event of proven loss.
- Delivery GuaranteeWe ensure that you receive your ordereither through the initial delivery or through a free reshipment.
Your satisfaction is our priority, and we are here to ensure that you receive your cannabis seeds safely.
If you have any questions or need assistance with a lost order, please do not hesitate to contact us through our customer service.
ORDER CANCELLATION
If you have completed an order, and you wish to cancel it, please contact our team at contact. Please note that you must notify us of your wish without letting too much time pass, as the order could be shipped the same day.
